Contact Us
Have a question or need a custom shipping solution? Our team is ready to help — reach out and we'll respond within one business day.
Contact Us
Offices Around the World
With hubs across the USA and Europe, there's always a NovaRoute team nearby.
New York, USA
Global Headquarters
142 Commerce Ave, New York, NY 10001
+1 (800) 668-2783
Rotterdam, NL
European Hub
Waalhaven 12, 3088 Rotterdam
+31 10 800 2783
Chicago, USA
Central Distribution
55 Logistics Park Dr, Chicago, IL 60601
+1 (800) 668-2784
Frequently Asked Questions
How do I track my shipment?
Enter your NovaRoute tracking number (e.g. NR-2026-048213) in the tracking box on our homepage or the Tracking page. You'll see real-time status and a live route map from origin to destination.
Which countries do you ship to?
We cover all 50 US states and 30+ European countries, with door-to-door road, ocean and air freight options including full customs handling.
Is my cargo insured?
Yes. Every shipment is fully insured from pickup to delivery. Additional coverage is available for high-value cargo on request.
How fast can you deliver?
Domestic express parcels can arrive same-day or next-day. International freight timelines depend on the route and service level — your quote includes an estimated delivery window.
How do I get a quote?
Click “Get a Quote”, tell us your origin, destination and cargo details, and our team will respond with a competitive, no-obligation quote.
Do you handle customs and import duties?
Yes. Our in-house customs brokerage handles all clearance, documentation and duty calculations for cross-border shipments, so your cargo keeps moving without surprises.
Can you transport temperature-sensitive goods?
Absolutely. Our cold chain service provides temperature-controlled vehicles and continuous monitoring for perishables, pharmaceuticals and other sensitive cargo.
What payment methods do you accept?
We accept all major credit cards, bank transfers and invoiced net terms for approved business accounts. Your quote will outline the available options.